Mercenaries vs. Missionaries
Mercenaries focus strictly on short-term gains, financial exits, and cashing out their equity. Missionaries, by contrast, are obsessed with the actual craft: they genuinely care about their customers and dedicate themselves to building an enduring, high-quality service. Paradoxically, Bezos observes that missionaries almost always end up making more money because their relentless devotion creates far greater long-term value.